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This dissertation is a captivating exploration of the problem of moral harassment of caregivers in Belgian nursing homes, a phenomenon exacerbated by the COVID-19 health crisis. Through an in-depth study of the ARMONEA by Colisée group, he highlights the profound impact of corporate culture, management and leadership on working relationships. The author reveals that the key to conflict management lies in people: each caregiver is unique and deserves personalized support. Not content with simply stating the facts, this memoir proposes a vision of the future, in which human-centered management becomes the driving force behind efficiency and well-being in the workplace. An essential work for those wishing to transform organizations and put people at the heart of change!
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