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"I'm sorry you feel that way." Say it out loud. It sounds like an apology. It even uses the word sorry. But nothing was actually admitted, and somehow you're the one left defending your own hurt feelings.
This book breaks down the most common fake apologies: the blame-shift disguised as remorse, the "I'm sorry, but..." that cancels itself out, the apology used to end a conversation instead of repair it, the tearful performance aimed at an audience instead of you, and the loop where the same sorry gets repeated for the same behavior with nothing ever actually changing. You'll also learn what a real apology requires (hint: it's mostly what happens after the words, not the words themselves) and get direct scripts for responding to a hollow one without sounding ungrateful.
You're not being difficult for noticing the difference. You're not required to accept a scripted line as proof that something got repaired, just because it had the right word in it.
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