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Telephone Assessment in Primary Care

Name: Telephone Assessment in Primary Care
Brand: Scion Publishing Ltd
SKU: 44265115
Price: 32.19 EUR
Availability: InStock
Author: Sally-Anne Pygall
ISBN: 9781914961366

A practical guide to effective consultation and triage

Sally-Anne Pygall

Jezik

Angleščina

Knjiga Mehka

Koda Libristo: 44265115

Založba Scion Publishing Ltd, oktober 2023

At a time when primary care has never been busier, the ability to assess effectively by telephone is... Celoten opis

Koda Libristo: 44265115

79 b

32.19 €

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At a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk-prone area, clinicians are better able to balance patient needs with workload demands and access to face-to-face appointments.

This book provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone. Using real-world examples throughout, the book offers:

A step-by-step guide to the basic principles of telephone assessment

A summary of the potential pitfalls and how to avoid them

Guidance on how to quality-assure each call before concluding safely

Protocols to use for every call

Telephone Assessment in Primary Care is based around the author's personal experience working in clinical telephone services. In addition, her work running training courses on telephone triage and consultation helps her to highlight common problems and provide practical solutions.