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A Proactive Framework for Organizational ChangeLearn to apply the principles of total quality management to the management of high-risk patients and improve quality of care, patient outcomes-and the bottom line."Finally, a model of managed health care that resonates with physicians and patients. A new direction for care management that makes sense on both humanitarian and financial grounds." - Sanford T. Kurtz, M.D., vice president and chief medical officer, Lahey Clinic"An exciting, promising, practical, and brand new approach to solving the cost/quality dilemma in managed care - high-risk population health management. This well thought-out program focuses on managing patients, not physicians." - Stuart Baker, M.D., executive vice president of clinical affairs, Voluntary Hospital Association
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