Starbucks

You're not reading this book because you need coffee. You have coffee.

You're reading this because, somewhere on your campus, a nurse just lost a patient and needs to reset. A husband is sitting in a waiting room, wondering how to get through the next six hours. A respiratory therapist is three hours into a long shift and running on empty.

They need a moment. A familiar face. A boost. Their customized drink where it feels, for a few minutes, like their retreat. Starbucks is that Third Place where they feel safe, comfortable, and whole.

That's what this book is about.

Starbucks: The Coffeehouse Powerhouse in Healthcare is the definitive reason to add a full Starbucks coffeehouse to your healthcare facility.

Written in a CEO-to-CEO style, backed by experience, data, and science, the results are irrefutable - healthcare facilities need a Starbucks Coffeehouse. Add Greg's "outside the box" creative thoughts on Starbucks as a true amenity, and the results can be extraordinary!

Two-time author and licensed Starbucks Operator, Gregory Sausaman, has spent years bringing Starbucks into hospitals. He has witnessed the staff staying on campus, families finding their footing, and the smiles that come over people's faces when they see a Starbucks in the facility. He has also seen the HCAHPS scores rise.

The hospitals that lead in patient experience don't just deliver excellent clinical care. They take care of the whole person. Every shift. Every family. Every cup.

This is how you do that.