Kontakt
Kako nakupovati
Dostava
Svetovalec pri nakupu
Service Design
Angleščina
146 b
Do 30 dni za vračilo
Drugi so kupili tudi
/
Mehka
22.59
€
Pisarniški material
14.22
€
/
Mehka
10.79
€
/
Mehka
27.23
€
Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice's evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of service design across service ecosystems.
Who Should Read This Book
This book is a practical and theoretical guide to service design for professionals across disciplines-including interaction, user experience, product, circular, systems, and human-centered design, as well as business strategists, managers, and change agents. It’s particularly useful for designers, strategists, managers, and educators.
Takeaways
If you’re new to service design, this book will help you:
- Uncover the true meaning of service design.
- Learn how services differ from products.
- Prototype and measure services and journeys.
- Make the case for return on investment to an organization with service design and deploy it in a business setting.
- Show how to design with people, not for them.
- Understand how to work across time and multiple touchpoints.
- Understand the upcoming challenges facing service design.
O knjigi
Angleščina
Podarite to knjigo še danes
To je povsem preprosto
1 Dodajte knjigo v košarico in izberite dostavo kot darilo 2 V zameno vam bomo poslali kupon 3 Knjiga bo dostavljena na naslov obdarovancaMorda bi vas zanimalo tudi
/
Trda
66.49
€
Pozdravljeni! Sem Libroamiko, vaš knjižni svetovalec.
Kako vam lahko pomagam?