Quality Function Deployment From an Operations Research Perspective

The methodology of Quality Function Deployment (QFD) is compared to operations analysis standards. Of special concern is how Air Combat Command (ACC) uses QFD for the Modernization Planning Process (MPP). ACC digresses from the traditional use of QFD for incorporating quality into manufacturing processes to use it as a planning tool. ACC's goal in implementing QFD is to incorporate the demands of the Air Force mission into the modernization planning effort. ACC's use of QFD to identify and quantify current deficiencies and quantify the value of alternative future solutions has led to the investigation of inconsistencies with QFD, both generally and with how ACC employs it. In short, the purpose of this thesis is to improve ACC's current method for optimizing combat capability through both near-term and far-term modifications.

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