Inclusive Tourism

Full accessibility for people with reduced mobility, applied to tourism, is difficult to achieve and should not be seen in an absolute way, but as a concern to make tourism services more accessible and focused on the specific and individual needs of people as tourists, and national and regional entities should adopt good practices in order to build a tourism of all, for all. In this study the Delphi method was used. The objectives were defined as to analyze the competitiveness of a destination for people with reduced mobility, to analyze if Lisbon is attractive and inclusive taking into account the infrastructures, services, hospitality, tourist attractions and accessibility, in order to answer the general objective - to verify the accessibility and attractiveness of the city of Lisbon as a tourist destination. This qualitative methodology was specified and supported with a quantitative methodology, where through a content analysis and the statistical data collected in the interviews, it was delimited, after a degree of agreement among the specialists, certain characteristics and fundamental elements to take into account for the accessibility of Lisbon for people with reduced mobility that influence its competitiveness with other tourist destinations. The results obtained in the study show that the factors and resources of Lisbon are increasingly accessible to people with reduced mobility. It was concluded that entertainment, general and tourism infrastructures, accommodations, the various activities and cultural resources and the quality of services, are the ones that present the greatest accessibility for people with reduced mobility.