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Emotional Intelligence or emotional quotient has been increasingly recognized as a key determinant to professional success in today's high-stress environment. This third, thoroughly revised, edition of a highly acclaimed book is an essential guide to recognize, understand and manage emotions. The author describes emotional intelligence as consisting of three psychological dimensions: emotional sensitivity; emotional maturity; and emotional competency, which motivate individuals to maximize productivity, manage change and resolve conflicts. New to the Third Edition: * new knowledge assimilated after extensive empirical research; * practical solutions through real-life case studies; * practical exercises about how to help develop emotional quotient; * recommendations on how to manage emotional upsets, control anger, develop high self-esteem and empathize with others; * a fully revised version of the popular emotional quotient test based on the responses of more than 25,000 respondents.
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