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Dealing with resistance
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99 b
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Change is a necessary process for organisations that wish to keep pace with the times. Nevertheless, it is difficult for managers to integrate change into their implementation processes. There is a palpable, everyday resistance, ranging from 'it's always been done this way' to 'it can't work anyway' and 'it will fail', which acts as a brake on this process. In extreme cases, it does indeed lead to failure. This book arose from a desire to present resistance as part of a change process, which is key to the realisation of structural change, whilst taking into account an essential component: human behaviour. This encompasses the influence of emotions, group dynamics and the perceptions of individuals within the whole.
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