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Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Jezik AngleščinaAngleščina
Knjiga Trda
Knjiga Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue Dan Steinman
Koda Libristo: 09364001
Založba John Wiley & Sons Inc, april 2016
"Customer Success" will become the authoritative book of the emerging Customer Success industry and... Celoten opis
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30.13 €
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"Customer Success" will become the authoritative book of the emerging Customer Success industry and target any business that is trying to focus, or re-focus, on customers and will be applicable to all customer management roles such as Account Manager, Customer Advocacy, Client Relationship Manager, and Customer Success Manager along with the leadership of those organizations. "Customer Success" will address the pains of how to start creating a customer-centric company and how to think strategically about Customer Success - how to organize, compensate, find a leader, measure, etc. Customer Success has exploded as one of the hottest B2B movements since the advent of the subscription business model.

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O knjigi

Polni naslov Customer Success - How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Avtor Dan Steinman
Jezik Angleščina
Vezava Knjiga - Trda
Datum izida 2016
Število strani 256
EAN 9781119167969
ISBN 1119167965
Koda Libristo 09364001
Založba John Wiley & Sons Inc
Teža 446
Mere 156 x 235 x 23

Kategorije

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Budgeting & financial management
Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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