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Customer Experience Management Rebooted

Name: Customer Experience Management Rebooted
Brand: Palgrave MacMillan
SKU: 20457611
Price: 43.25 EUR
Availability: InStock
Author: STEVEN WALDEN
ISBN: 9781349956722

Are you an Experience brand or an Efficiency brand?

STEVEN WALDEN

Jezik

Angleščina

Knjiga Mehka

Koda Libristo: 20457611

Založba Palgrave MacMillan, avgust 2018

Walden shows why most customer experience management fails to improve the customer's real experience... Celoten opis

Koda Libristo: 20457611

104 b

43.25 €

Na zalogi pri dobavitelju Odposlali bomo v 10-18 dneh

Do 30 dni za vračilo

Walden shows why most customer experience management fails to improve the customer's real experience and how to concentrate on the subjective emotional perceptions that drive the customer's actual "experience" rather than the quantitative service effici

Igralka & Poliglotka

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Libristo ima največjo izbiro tujejezične literature. Zato svoje knjige kupujem tukaj.

O knjigi

Polni naslov Customer Experience Management Rebooted

Avtor STEVEN WALDEN

Jezik

Angleščina

Vezava Knjiga - Mehka

Datum izida 2018

Število strani 260

EAN 9781349956722

ISBN 9781349956722

Koda Libristo 20457611

Založba Palgrave MacMillan

Teža 454

Mere 148 x 210 x 16

Kategorije

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Research & development management

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services

Economics, Finance, Business & Management > Business & Management > Business strategy

Economics, Finance, Business & Management > Business & Management > Business mathematics & systems

Economics, Finance, Business & Management > Business & Management > Organizational theory & behaviour