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Advances in the Human Side of Service Engineering

Name: Advances in the Human Side of Service Engineering
Brand: Springer Nature Switzerland AG
SKU: 32962413
Price: 144.35 EUR
Availability: InStock
Author: Jim Spohrer
ISBN: 9783030510565

Jim Spohrer

Jezik

Angleščina

Knjiga Mehka

Koda Libristo: 32962413

Založba Springer Nature Switzerland AG, julij 2020

This book reports on cutting-edge research and best practices in developing innovative service syste... Celoten opis

Koda Libristo: 32962413

353 b

144.35 €

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This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human-computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16-20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the development of innovative services for various kinds of organizations.