A Process Perspective

Process maturity is key to organizational growth and business competitiveness in an uncertain and volatile market environment. The use of systems and process perspectives can help leaders encapsulate and prioritize the holistic menu of opportunities available to address. A Process Perspective was written to assist organizations with using quality adoption and process integration to help leverage current capabilities and drive beneficial business results. A focus on embedding and deploying robust, dynamic processes in the strategic planning process may be critical to fostering higher efficiency in organizations seeking to define how technology will impact their future.

In this book, the author uses an array of anecdotes and specific examples to illustrate the benefits of a systematic, process-driven approach to achieving sustainable business outcomes by proactively identifying potential risks or industry blind spots. Quality tools, best practices, and benchmark ideas are introduced to provide information on how to seamlessly integrate key quality concepts into daily operations for greater agility.

Michael L. Dockery has an extensive background in strategic planning, process improvement, and project management that spans multiple sectors. He has served on several safety and quality boards, including the Malcolm Baldrige Board of Examiners and Panel of Judges. He has earned several quality certifications through the American Society for Quality education platform and is highly regarded for his success in leading teams.